We are committed to preserving the privacy of all visitors to www.thingsgowild.com (the Website). Please read this policy to understand how we use and protect the information that you provide to us.
Who we are
We are Thingsgowild.com Ltd. (Things Go Wild Ltd, we,, us, or our) a company registered in England and Wales (Company No. 11668823) with a registered office at Unit 4 Willows Gate, Stratton Audley, Bicester, Oxfordshire, OX27 9AU.
The information we collect
Information Provided By You
We collect the following personal information on customers who have created orders with us.
- Full name
- Email address
- Contact telephone number
- Delivery address
- Billing address
This information is required to process payment and deliver your order to you and is provided by you to Things Go Wild when you place an order with us online or over the telephone.
Information Collected Automatically
We store some information automatically as you browse our site, such as the IP address of the device you are visiting with. This is for the purpose of security and gaining information on the way you use the website for market research etc.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Saved card details and payment information
Things Go Wild do not store card details directly. Instead, any card details you provide are stored securely by our Merchant Bank (AIBMS). Things Go Wild store a reference/token to your securely held card details so that the information is retrievable by you – the customer – for repeat purchases.
How we use this information
The information you provide to us is used so that we can offer you, the customer, the best experience possible.
Things Go Wild are committed to being transparent when it comes to data and your privacy. We use data that you provide us for the following reasons:
Processing your order – We use the information you provide to process your order. For example, we need to supply address details to our suppliers and couriers in order for them to dispatch your purchase.
Reviewing your order – We will send you an invitation to review your order 5 days after completion.
Provide you with order details and account information – This section of the website allows you to manage your contact details, view a history of conversations and messages with our customer services team and view your order history.
Offer a better service – For example, we use anonymised order data to offer better products for sale.
Marketing – Unless you give us consent, we do not use information you provide to us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive marketing communications as outlined below.
Research – We use anonymised order data for market research purposes. For example, to report on how many orders we had from a city/town in a given period.
Analysis We use anonymised data about how you use the website in order to to monitor traffic and website performance. We use tools like Google Analytics to do this. For more information on how you can opt-out of sending information to Google Analytics, see Google’s support document here.
Gift Vouchers – Gift vouchers are available to purchase on Thingsgowild.com. As they are an intangible item, information about the recipient and sender are needed to actually process the voucher order and deliver to the recipient. As part of placing an order for a gift voucher, you give us permission to contact the recipient with the information regarding the voucher on your behalf.
Who we share this information with
In order to fulfil our contractual obligation to you as a customer who has placed an order with us, it may be necessary for us to share information with other third party data processors. An example of those third parties can be found below.
As a customer, you can request to see a comprehensive list of data that we share with other data processors.
- Dispatch/Fulfillment
- Couriers
- Payment Providers
- Marketing Software Providers
How long we retain your data
We retain information provided indefinitely as we use it to provide individuals access to information about their order history and to enable communications with our customer service teams etc.
We also retain customer records in accordance with FCA and PCI policy – as governed by law and in interest of preventing crime and fraud.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
In compliance with GDPR, we respect the individuals right to access, rectification and erasure of personal data. For more information on how to access, edit or erase information we hold please see the relevant points below.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your Rights
In compliance with GDPR and as part of our privacy policy, we inform you as an individual that you have the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- The right not to be subject to automated decision-making including profiling
Right Of Access: Data Access Requests
In compliance with GDPR, individuals have the right to access your personal data. Individuals have the right to obtain
- Confirmation that their data is being processed;
- Access to your personal data; and
- Other supplementary information
What does this mean?
The purpose of right access under GDPR is to clarify the reasons to allow individuals to access their personal data. Individuals should be aware of, and can verify the lawfulness of the processing (details of which can be found above).
You can request to see a copy of the data that we hold.
Thingsgowild.com have the right to charge a reasonable fee when a request is manifestly unfounded or excessive, particularly if the request is repetitive. Thingsgowild.com may also charge a reasonable fee to comply with requests for further copies of the same information. The fee will be based on the administrative costs of providing the information.
Thingsgowild.com must provide this information without delay and within one month of the receipt of the request. This period can be extended by a further two months where requests are numerous or complex.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Withdrawing Consent
Marketing communications are only sent to users who explicitly opt-in and give Things Go Wild consent, at the time of creating an account, to contact them for marketing purposes (e.g. special offers, discounts, seasonal promotions etc).
If you are subscribed to our marketing emails and no longer wish to receive them, you can unsubscribe from marketing communications easily by clicking the unsubscribe link located at the bottom of every marketing email.
Alternatively, please contact a member of our customer services team who will be happy to assist you.
Lawful Basis for Processing Personal Data
Thingsgowild.com Ltd. have a lawful basis for processing personal data, that you provide at the time of placing an order, in order to fulfil our contractual obligations to you. For example, without using the delivery details that you provide to us at time of purchase, we wouldn’t be able to delivery your order to you.
By placing an order and disclosing this information with us at the time of purchase, you consent to the collection, storage and processing of that information in the manner as set out in this policy.
This lawful basis for processing personal data is in compliance with the new GDPR as stated in Article 6(1)(b):
processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
Full information on lawful basis for processing personal data can be found on the Information Commissioner’s Office website
Additional information
How we protect your data
What data breach procedures we have in place
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
Changes to Privacy Policy
Any changes to this privacy policy will be made on this page. Where possible and appropriate, we will notify you of any changes by email.
Contact Details
If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact our customer services team.